German Customer Service Representatives – South Africa

Our client, a prominent BPO based at Airport Industria, Cape Town is recruiting for German Customer Service Representatives to join their team.

As a German Customer Service Representative, you will be responsible to ensure that every customer interaction is met with exceptional service and support. Your main goal is to provide a seamless and satisfying experience to customers, addressing their needs with professionalism, empathy, and efficiency.

Key Responsibilities:

• Deliver outstanding service by handling a variety of customer interactions, including orders, emails, calls, complaints, and return-to-sender issues
• Ensure all customer inquiries are addressed promptly and effectively
• Engage with existing customers proactively to enhance their experience, identify opportunities for support, and provide assistance with any issues they may encounter
• Review new customer orders and provide design and order support to prevent potential issues
• Work closely with the team to ensure that all processes and policies are up-to-date and customer friendly
• Turn dissatisfied customers into satisfied ones by offering generous solutions and maintaining exceptionally obliging communication. Address complaints and issues with a positive, solution-oriented approach
• Track and forward customer feedback through available channels, contributing to continuous improvement in our products and services
• Use feedback to support the development of sustainable solutions and enhance the customer experience

Requirements:

Hard Skills (Qualification, Know-How, Experience):

• Fluent in German and English (read, write, speak)
• Basic proficiency in English for internal communication
• Previous experience in customer support or a related field is desirable

Soft Skills (Personal and Social Competencies):

• Strong customer orientation with a genuine desire to help and support customers
• Friendly, supportive, and patient demeanor, able to handle challenging situations with grace
• Excellent result orientation, with a focus on achieving customer satisfaction and resolving issues effectively
• Ability to work collaboratively in a team environment, contributing to a positive and productive work culture
• Efficient and diligent working style, with strong organizational skills and attention to detail

Salary:

• Basic, shift allowance + Commission based on CX KPIs achieved
• Including: Medical Insurance + Home and Trauma Assist
• This is not a medical aid

Working Hours: – Central European Time Zone
(Same as South African time zone currently)
Monday to Friday: 08h00 to 19h00
Saturday: 10h00 to 14h00

Posted on 19 Mar 16:08, Closing date 30 Apr